Global Positioning System (GPS)

○ Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels, underpasses, or parking garages; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, OnStar could have difficulty identifying the exact location.
○ In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.
○ A temporary loss of GPS can cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.

    See also:

    Reporting Safety Defects to General Motors
    In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-GMC-8782 (1-800-462-8782), or write: GMC Customer Assistance Center P.O. Box ...

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