Managing the Vehicle Damage Repair Process

In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there.

Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty.

Insurance pays the bill for the repair, but you must live with the repair.

Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company.

In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.

    See also:

    Instantaneous Economy and Active Fuel Management™ Indicator
    If the vehicle has this display, press the trip/fuel button until INST ECON V8 displays. This display shows the current fuel economy at a particular moment and will change frequently as driving condit ...

    OnStar®
    If equipped, this vehicle has a comprehensive, in-vehicle system that can connect to a live Advisor for Emergency, Security, Navigation, Connection, and Diagnostic Services. See OnStar Overview on pag ...

    How to Detect a Tamper Condition
    If is pressed and the horn sounds, an attempted break-in has occurred while the system was armed. If the alarm has been activated, the THEFT ATTEMPTED message will appear on the DIC. See Key and ...