Tips and Troubleshooting Chart

Problem Recommended Action
There is no power. The ignition might not be turned to ON/RUN or ACC/ ACCESSORY.
The picture does not fill the screen. There are black borders on the top and bottom or on both sides, or the picture looks stretched out. Check the display mode settings in the setup menu by pressing the display menu button on the remote control.
In auxiliary mode, the picture moves or scrolls. Check the auxiliary input connections at both devices.
The remote control does not work. Check to make sure there is no obstruction between the remote control and the transmitter window.

Check the batteries to make sure they are not dead or installed incorrectly.
After stopping the player, and pushing Play, sometimes the DVD starts where it left off and sometimes at the beginning. If the stop button was pressed one time, the DVD player resumes playing where the DVD was stopped. If the stop button was pressed two times, the DVD player begins to play from the beginning of the DVD.
The auxiliary source is running, but there is no picture or sound. Check that the RSE video screen is in the auxiliary source mode.

Check the auxiliary input connections at both devices.
Sometimes the wireless headphone audio cuts out or buzzes. Check for obstructions, low batteries, reception range, and interference from cellular telephone towers, or use a cellular telephone in the vehicle.

Check that the headphones are on correctly using the L (left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
    See also:

    Manual Windows
    Turn the hand crank on each door to manually raise or lower the manual windows. ...

    Liftgate
    To open the liftgate the vehicle must be in P (Park). Press the touch pad under the liftgate handle. To close the liftgate, use the pull cup or pull strap as an aid. Power Liftgate On vehicles with ...

    Power Outlets
    The vehicle has 12-volt outlets that can be used to plug in electrical equipment, such as a cell phone or MP3 player. The power outlets are located on the instrument panel below the climate controls, ...