Tips and Troubleshooting Chart

Problem Recommended Action
There is no power. The ignition might not be turned to ON/RUN or ACC/ ACCESSORY.
The picture does not fill the screen. There are black borders on the top and bottom or on both sides, or the picture looks stretched out. Check the display mode settings in the setup menu by pressing the display menu button on the remote control.
In auxiliary mode, the picture moves or scrolls. Check the auxiliary input connections at both devices.
The remote control does not work. Check to make sure there is no obstruction between the remote control and the transmitter window.

Check the batteries to make sure they are not dead or installed incorrectly.
After stopping the player, and pushing Play, sometimes the DVD starts where it left off and sometimes at the beginning. If the stop button was pressed one time, the DVD player resumes playing where the DVD was stopped. If the stop button was pressed two times, the DVD player begins to play from the beginning of the DVD.
The auxiliary source is running, but there is no picture or sound. Check that the RSE video screen is in the auxiliary source mode.

Check the auxiliary input connections at both devices.
Sometimes the wireless headphone audio cuts out or buzzes. Check for obstructions, low batteries, reception range, and interference from cellular telephone towers, or use a cellular telephone in the vehicle.

Check that the headphones are on correctly using the L (left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
    See also:

    Setting the Clock
    To set the time and date for the radio with CD, DVD, and USB Port: 1. Turn the ignition key to ACC/ACCESSORY or ON/RUN, then press to turn the radio on. 2. Press to display HR, MIN, MM, DD, YYYY ( ...

    Brake Assist
    This vehicle has a brake assist feature designed to assist the driver in stopping or decreasing vehicle speed in emergency driving conditions. This feature uses the stability system hydraulic brake co ...

    Add-on Electrical Equipment
    The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment on page 9‑64. Added electrical equipment ...