Tips and Troubleshooting Chart

Problem Recommended Action
There is no power. The ignition might not be turned to ON/RUN or ACC/ACCESSORY.
The picture does not fill the screen. There are black borders on the top and bottom or on both sides, or the picture looks stretched out. Check the display mode settings in the setup menu by pressing the display menu button on the remote control.
In auxiliary mode, the picture moves or scrolls. Check the auxiliary input connections at both devices.
The remote control does not work. Check to make sure there is no obstruction between the remote control and the transmitter window.

Check the batteries to make sure they are not dead or installed incorrectly.
After stopping the player, and pushing Play, sometimes the DVD starts where it left off and sometimes at the beginning. If the stop button was pressed one time, the DVD player resumes playing where the DVD was stopped. If the stop button was pressed two times, the DVD player begins to play from the beginning of the DVD.
The auxiliary source is running, but there is no picture or sound. Check that the RSE video screen is in the auxiliary source mode.

Check the auxiliary input connections at both devices.
Sometimes the wireless headphone audio cuts out or buzzes. Check for obstructions, low batteries, reception range, and interference from cellular telephone towers, or use a cellular telephone in the vehicle.

Check that the headphones are on correctly using the L (left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
    See also:

    Playing an MP3 or WMA (in Either the DVD or CD Slot)
    If a disc is inserted into the top DVD slot, the rear seat operator can turn on the video screen and use the remote control to navigate the CD (tracks only). (Tune): Turn to select MP3/WMA files. ...

    Throttle and Brake Pedal Adjustment
    On vehicles with this feature, you can change the position of the throttle and brake pedals. The control used to adjust the pedals is located on the instrument panel below the climate control sys ...

    Weatherstrips
    Apply silicone grease on weatherstrips to make them last longer, seal better, and not stick or squeak. See Recommended Fluids and Lubricants on page 11‑12. ...