Managing the Vehicle Damage Repair Process

In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there.

Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty.

Insurance pays the bill for the repair, but you must live with the repair.

Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company.

In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.

    See also:

    Retained Accessory Power (RAP)
    These vehicle accessories can be used for up to 10 minutes after the engine is turned off: ○ Audio System ○ Power Windows ○ Sunroof (if equipped) Power to the audio system will ...

    Delayed Exit Lighting
    Delayed exit lighting illuminates the interior for a period of time after the key is removed from the ignition. The ignition must be off for delayed exit lighting to work. When the key is removed, in ...

    Tire Messages
    SERVICE TIRE MONITOR SYSTEM If the vehicle has the Tire Pressure Monitor System (TPMS), this message displays if a part on the system is not working properly. The tire pressure light also flashes and ...